Shipping policy

We ship worldwide, free of charge, on every order.

Processing time. Orders are prepared and dispatched within 1 to 3 business days of payment confirmation. You will receive a tracking number by email as soon as your parcel leaves our warehouse.

Delivery time. Parcels are delivered within 15 to 30 days from the date of dispatch. This range covers all destinations and includes transit and local handling. Delivery times are estimates, not guarantees, and exclude weekends, public holidays and delays caused by the carrier or by customs clearance.

Tracking. Your tracking link may take 3 to 5 days to show its first update, which is normal and does not mean the parcel is lost.

Address accuracy. Please check your delivery address carefully before confirming your order. We cannot be held responsible for a failed delivery caused by an incomplete or incorrect address.

Customs and import charges. For deliveries outside the European Union, customs duties, import taxes and clearance fees may be charged by your local authorities. These are not included in our prices and remain payable by the recipient.

Damaged or missing parcels. If your parcel arrives visibly damaged, refuse it or sign for it with written reservations, then contact us within 3 days with photographs. If your order has not arrived within 30 days of dispatch, email hobbyhorse.support@gmail.com and we will open an investigation with the carrier. If the parcel is confirmed lost, we will reship it or refund you in full.

Contact. hobbyhorse.support@gmail.com, we reply within 2 business days.